UPDATE 4/10/2017: Dan Spilo still not returning texts, still no phone call.
UPDATE 3/8/2017: I still have not received a phone call and Dan Spilo has stopped returning my texts.
UPDATE 12/31/2016: I received a t-shirt, hat, sweatshirt, and buttons from the “Family Always Has Your Back” campaign. When I talked to Dan, he said that Jared was out of the country and he would remind him about the phone call in the new year.
UPDATE 12/20/2016: No change since the last update. Last communication from Dan was in November.
UPDATE 12/6/16: The phone call hasn’t taken place, the shirt Dan Spilo (Jared’s agent) promised me hasn’t arrived, and Dan has stopped returning communication. This whole business is really shady and upsetting. Nothing should have been promised if nothing was going to happen.
UPDATE 10/21/16: The phone call still hasn’t taken place and I haven’t heard from Jared’s manager in a month.
UPDATE 9/22/16: The phone call still hasn’t taken place and has been postponed.
UPDATE 8/26/16: The phone call still has not taken place, but Jared’s manager seems like he is on top of it. I am hopeful that it will take place this week or next. I know Jared is very busy with work.
UPDATE 8/15/16: I heard from Jared’s manager and the phone call slipped through the cracks. It WILL still be happening! Represent doesn’t speak for Jared or his team. I’m so relieved that they didn’t know what had happened. They do t shirts well but not so much customer service.
To Whom It May Concern:
My name is Catherine Cottam and I received an e-mail from Jennifer with Represent.Com on June 27, 2016 letting me know that I was one of three lucky customers to receive a call from Jared Padalecki as a thank you for supporting the “I Am Enough” campaign. She said “the call will take place sometime this week.” I e-mailed her back the next day as soon as I saw the e-mail with my phone number and some additional information.
I contacted her again on July 7th as the week had come and gone but I had not received a phone call. She let me know on July 8th that Jared had gotten super busy with work and that the Represent team had just sent him a text to remind him to give me a call. For the following three weeks, I didn’t go anywhere without my phone being right by my side. I emailed Jennifer several times with no response before getting an e-mail that bounced back saying her e-mail account had been suspended.
At this point, I was starting to think the phone call might never take place. I attempted to contact Jared and Represent on Twitter. I tweeted that I had won a phone call but had yet to receive it and the people at Represent said the phone call was being rescheduled and that they would e-mail me with more information. That was on July 26th. When I still hadn’t heard anything on August 3rd, I attempted to e-mail email@example.com and firstname.lastname@example.org.
On August 8th, I attempted to contact them via Twitter and Facebook private messages. In addition to refusing to respond to any of my e-mails about the phone call, part of my order had been delayed and, at the time, I thought they had only sent me one shirt of the three I had ordered. I opened a case with the Better Business Bureau to see if I could get the rest of my order, get refunded for the previous order I had cancelled, and get them to respond to me to let me know what was going on with the phone call situation.
Today, I received an e-mail from Filip from Represent.com letting me know that Jared got really busy and the phone call will not be taking place at all, in spite of their earlier e-mail and Jared himself posting about it on Facebook. He informed me that his colleagues have tried to arrange the call “with Jared’s team” but he hopes I “understand that people as busy as Jared are very difficult to get hold of.” I told him that I do understand that, but that a phone call shouldn’t have been promised if it is never going to be made. This is bad business and is bad branding for Jared. I feel frustrated that I have just now been informed that the phone call will not take place. Jared said he would call someone who purchased a shirt. Represent and Jared both said one of those people would be me. I have bipolar disorder and generalized anxiety disorder and Jared has been such a role model to me with how open he is about his struggle with mental illness, but I am so so very disappointed in him and in Represent.com now.
I have purchased several shirts from Represent.com in the past and have six of Jared’s campaign shirts, but I’m afraid I can’t in good conscience support Jared’s campaigns if he isn’t going to keep his promises. I had to be hospitalized for mania at the end of May and I took one Always Keep Fighting shirt and two Love Yourself First shirts with me. The nurses on the psychiatric unit loved them as they, like me, are huge Supernatural fans.
Please let Jared know that his campaigns meant a lot to me and that I’m sorry I can no longer contribute to them. I just thought you should know that all of this happened and that it was handled terribly by the folks over at Represent.com. At this point, I don’t expect a phone call, but I would appreciate a real explanation from someone about why I was lied to.
Edit: To be clear, the goal here is to make Jared’s management team aware of what was said in their name by represent and to hopefully receive some type of explanation about it.